Returns/Shipping

RETURNS

It’s ok babe, if you are not in love with your purchase! We gladly accept returns within 14 days of receiving items. Click below to start the process:

 

Click Here To Process Returns

 

RETURN POLICY

ANY RETURNS WILL BE CHARGED $5 FROM YOUR REFUND AMOUNT 

 Please return merchandise within 14 days of receiving your items   

All returns should be new, unwashed, unworn, with tags still attached & returned to original packaging.
Please consider our garments while admiring them at home as we cannot accept returns that have makeup stains or fragrances.  

Returns must be postmarked within the 14 day policy. Any return that is postmarked more than 14 days from original delivery date will be automatically reshipped to the customer. After 14 days, it will not be elgiable for a refund.

Returns can only be refunded to the original payment method. Original shipping charges is non-refundable. Refunds will be processed within approximately 1-3 business days after we receive your return. 

FINAL SALE

Sorry babe, any merchandise marked down (on sale) cannot be returned. 

All Sale items are final. 

EXCHANGES 

Not the right size? That's ok babe! You can request an exchange HERE . Exchange must be an even exchange only. Customer is responsible to ship item back. Our ship to address is below this page. Once we receive the item, we can ship it back. 

U.S. SHIPPING

Free Shipping - Over $50

Standard Shipping - $5 

Two-Day Shipping - $15 

One-Day Shipping - $35 

Orders are fulfilled between 9:30am-3:30pm (PST) M-F 

You will receive your order anywhere from 3-5 business days from the date that it is shipped out. After your payment is authorized and verified, it can still take up to two days to process your order, not including weekends or holidays.

All orders will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you when we ship your order, along with tracking information.

 

INTERNATIONAL ORDERS

Please allow 10-25 days for international orders after shipping confirmation.

We currently ship internationally worldwide! Shipping rates vary by location. Duties and taxes are assessed by customs and are the responsibility of the customer. Unfortunately, International orders cannot be returned or exchanged at this time

 
MAIN OFFICE
999 S. Meridian Ave
Alhambra, CA 91803

customerservice@lucyparis.com  

xoxo, Lucy Paris